Privacy Policy

How do you protect my privacy?

Vitavien respects the privacy of all users of its site. We make sure that the personal information you provide to us is treated confidentially. We only use your details to make your orders run as quickly and smoothly as possible.

Vitavien does not sell your personal details to third parties and only makes them available to third parties if this is necessary to process your order properly.

At Vitavien, we use the details we collect to provide our customers with the following services: When you place an order, we need your name, email address, delivery address, telephone number and payment details to process it, and of course to keep you informed about the progress of your order.

To keep shopping with us as pleasant and easy as possible, we store your personal details with your consent. The same applies to the details about your order and your use of our services. This makes it possible to personalise the website and show you products that may also interest you.

With your consent, we use your details to inform you via our newsletter about news, special offers and promotions. If you no longer wish to receive this, you can easily unsubscribe via the link in the email.

If you create an account with us, we store your details on a secure server. In your account we store information such as your name and address, telephone number, email address, delivery and payment details. That way you do not have to fill these in again with every new order.

Details about the use of our site, and feedback we receive from our visitors, help us to develop and improve our site further.

If you respond to a promotion or prize draw, we ask for your name, address and email address. We only use these details to carry out the promotion, announce the prize winner(s) and measure the response to our marketing campaigns (unless stated otherwise with the promotion).

Vitavien does not sell your details

We do not sell your personal details to third parties. We only make them available to third parties who are needed to process your order. Our employees, and third parties engaged by us, are legally obliged to respect the confidentiality of your details.

Your personal details are safe with us

We value the trust you place in us and we will therefore handle your details with care. Your details will be protected and treated confidentially at all times.

More information or questions?
Feel free to contact us if you have any questions about our privacy policy. Our customer service team is happy to help with information or if you want to change your details.

If anything changes in our privacy policy, you will always find the most recent information on this page.

Do you place cookies?

Cookies are small files that your browser stores on your computer's hard drive. Vitavien places cookies on your computer so that you do not keep receiving the same information and do not have to enter details such as your address again and again. Most cookies are deleted automatically as soon as you close your browser. Some cookies, however, remain stored on your computer. You can set your browser so that you do not receive cookies or so that you are notified whenever a cookie is placed. Accepting cookies is required for the correct use of our online shop, as otherwise we cannot save your cart.

We use the statistics programme Google Analytics and this programme uses cookies. We look at our statistics to serve you better and to make our website as user-friendly as possible.

Cookies are also placed on your computer by external websites that use online advertisements from Vitavien. This is intended to make it possible to recognise these third-party websites and to register the transactions made via these sites.

In addition, your browsing behaviour on our website is tracked, so that advertisements relevant to you can be shown on external websites and social media.