Is there a problem with your product, for example damage in transit or an incomplete delivery? Have a look at the frequently asked questions below.
An item has been delivered damaged or faulty. What now?
Despite our careful packaging and dispatch, an item can sometimes arrive damaged or faulty. We're sorry for the inconvenience. Let us know as soon as possible by email to our customer service (service@vitavien.de), giving your order or packing slip number and adding one or more photos that clearly show the damage.
We reply by the next working day at the latest, or get in touch to discuss the complaint. We always find a suitable solution.
I have a complaint. What now?
Service matters to us at Vitavien. For us, service means delivering beautiful products and giving our customers a pleasant experience. If something does go wrong, let us know via customer service. Describe clearly what has happened. Usually that is all we need to solve your complaint.
If the product arrives damaged, for example damage in transit or a product that is broken or damaged on delivery, let us know within 5 working days of delivery.
Vitavien offers the standard statutory warranty on every purchase.